Support & Answers

Frequently Asked Questions

Everything you need to know about playing, mastering, and troubleshooting Block Tales.

What is Block Tales: World Cultural Puzzle Tour?

Block Tales is a relaxing yet strategic block puzzle game where you place geometric shapes on an 8x8 or 9x9 board to complete rows and columns. Along the way, you journey through 10 world civilizations, unlocking authentic folk instruments, historical landmark trivia, and regional puzzle mechanics.

🎮 Is Block Tales free to play?

Yes! Block Tales is completely free to play. You can unlock and complete all 1,000+ levels without spending money. The game is supported by high-quality, policy-compliant advertising and optional cosmetic upgrades.

📶 Can I play offline without internet?

Yes. Block Tales supports full offline gameplay on mobile devices and cached web browsers. Your level progress and unlocked themes are saved securely to local storage and sync to the cloud whenever you reconnect.

🔨 How do Power Boosters work?

Block Tales offers 3 tactical boosters to overcome challenging grid situations:
🔄 Rotate: Rotate any piece in your bottom dock 90 degrees.
🔨 Hammer: Smash and clear any single blocking block on the board.
🎲 Reroll: Swap your 3 current pieces for 3 new pieces.

🏆 How is scoring and streak bonuses calculated?

Points are awarded for placing blocks and clearing lines. Clearing multiple rows/columns in a single move awards exponential score multipliers (Double, Triple, Quadruple clears). Maintaining consecutive line clears builds your Streak Chain, earning bonus coins and prize power-ups.

☁️ How do I backup or transfer my save data?

Open the in-game Settings menu (gear icon) and sign in using Google, Apple, or Email. Your progress, coins, unlocked stages, and leaderboard scores will be safely synced to our secure Cloud Firestore database.

🗑️ How can I request account or data deletion?

In full compliance with GDPR and CCPA regulations, you can permanently delete your profile and telemetry data at any time via our automated Data Deletion Portal.

✉️ Still need help?

Our player support team is ready to assist you. Contact us directly at support@nixpx.com or visit our Contact Page.